Successful Email Marketing | Analytics/Tools

PART III: ANALYTICS/TOOLS

Whether your using your own service provider or a marketing agency to develop your campaigns, reviewing the analytics is an important part of measuring success as well as using the information to grow and improve future campaigns. These are some areas to check regularly to optimize your campaign.

Bounce Rates: A bounce rate is the immediate return of your email. There are two types of bounces which can occur. The first is a hard bounce which indicates a permanent error with the email address, i.e. a spelling error or deleted address. If the address no longer exists, the contact is most likely no longer there. This provides an opportunity for you to create a new contact with that company as well as find the old contact and acquire business with his/her new company. Alternatively, a soft bounce is a temporary server issue, i.e. recipients inbox is full or the message was identified as spam & blocked. Generally if the email is re-sent at a later time the message will get through.


Open Rates: Open rates track the interaction with your email, not the delivery. It's tracked by two codes hidden in your email. One is placed in the body, the other is in the embedded image you might have (i.e. logo). A key note here is if images are not enabled by the user- whether the function has been turned off by the email provider or the reader is viewing the email on a text only phone- the email will be marked as unopened.


Click-Through Rates: Click through rates identify how many people have clicked a link provided in your email and arrived at the designated page. You can use this information to determine which article or topics are of the greatest interest and which you may want to eliminate in the future. You can also create a list of contacts interested in a particular topic, so that you can direct future emails on that subject toward them in the future.

Function Scan: This is a great preventative tool to use before you send out your campaign. It scans your message to test for link and image functionality, as well as evaluate your subject & content for "spam-like" properties, so you can prevent errors which may deteriorate your message.


Good luck, and happy email marketing!